SlideShare a Scribd company logo

Taking a Tour of a World-Class IT Service Delivery Organization

•Download as PPT, PDF•
•
Jukka Satama
Jukka Satama
Business
1 of 24
Taking A Tour Around A World Class IT Service Delivery Organisation Dave Claridge Atos KPMG Consulting
Agenda ,[object Object],[object Object],[object Object],[object Object]
What is world class IT Service Delivery? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Taking A Tour Around A WCSD Organisation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Interviewing The Business What the business would say
Taking A Tour Around A WCSD Organisation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The IT Service Delivery View
The Core Components Of A WCSD Organisation ,[object Object],[object Object],[object Object],[object Object],Being World Class Means Mastering All Of These
Why Do We Have To Be Commercial? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Core Components Of The WCSD Organisation ,[object Object],[object Object],[object Object],[object Object],[object Object],Business Relationship Management
The Business Relationship Manager Role ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Key Responsibilities
Core Components Of The WCSD Organisation Financial Management ,[object Object],[object Object],Revenue Costs (high level view) Staff costs, Salary, NI, pensions etc Overheads e.g premises, heat, light Depreciation on infrastructure Hardware/Software maintenance costs Management overhead Managed services costs Capital Costs New infrastructure and applications Cost of changes Overtime Salary increases Bonuses Training costs Travel costs
Core Components Of The WCSD Organisation ,[object Object],[object Object],[object Object],[object Object],[object Object],Financial Management
[object Object],[object Object],[object Object],[object Object],Core Components Of The WCSD Organisation Justifying Additional IT Investment Costs
Core Components Of The WCSD Organisation ,[object Object],[object Object],[object Object],[object Object],[object Object],Managing External Suppliers
Core Components Of The WCSD Organisation ,[object Object],[object Object],[object Object],[object Object],[object Object],Ensuring Customer Satisfaction
Processes and Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],Helpdesk
Processes and Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Incident Management
Processes and Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],Problem Management
Processes and Practices ,[object Object],[object Object],[object Object],[object Object],Change Management
Processes and Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Service Level Management
Organisation and Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management
Organisation and Management ,[object Object],[object Object],[object Object],[object Object],Organisation
People and Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Becoming World Class ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]

Recommended

HR Outsourcing From A to Z
HR Outsourcing From A to ZHR Outsourcing From A to Z
HR Outsourcing From A to ZInsperity
 
Next Generation Shared Services Centers
Next Generation Shared Services CentersNext Generation Shared Services Centers
Next Generation Shared Services CentersScottMadden, Inc.
 
HR And Benefits Technology Capabilities
HR And Benefits Technology CapabilitiesHR And Benefits Technology Capabilities
HR And Benefits Technology CapabilitiesTom Daly
 
Working smarter to manage growth.
Working smarter to manage growth.Working smarter to manage growth.
Working smarter to manage growth.Pivot Software
 
Finance
FinanceFinance
FinanceRobert Rosenberg
 
IT Service Delivery Model Overview
IT Service Delivery Model OverviewIT Service Delivery Model Overview
IT Service Delivery Model OverviewMark Peacock
 
Fundamentals of Designing, Building, & Implementing a Service Delivery Center
Fundamentals of Designing, Building, & Implementing a Service Delivery CenterFundamentals of Designing, Building, & Implementing a Service Delivery Center
Fundamentals of Designing, Building, & Implementing a Service Delivery CenterScottMadden, Inc.
 
Accenture finance-and-accounting-bpo-services-brochure-v2
Accenture finance-and-accounting-bpo-services-brochure-v2Accenture finance-and-accounting-bpo-services-brochure-v2
Accenture finance-and-accounting-bpo-services-brochure-v2Sreejit Nair
 

Recommended

HR Outsourcing From A to Z
HR Outsourcing From A to ZHR Outsourcing From A to Z
HR Outsourcing From A to ZInsperity
 
Next Generation Shared Services Centers
Next Generation Shared Services CentersNext Generation Shared Services Centers
Next Generation Shared Services CentersScottMadden, Inc.
 
HR And Benefits Technology Capabilities
HR And Benefits Technology CapabilitiesHR And Benefits Technology Capabilities
HR And Benefits Technology CapabilitiesTom Daly
 
Working smarter to manage growth.
Working smarter to manage growth.Working smarter to manage growth.
Working smarter to manage growth.Pivot Software
 
Finance
FinanceFinance
FinanceRobert Rosenberg
 
IT Service Delivery Model Overview
IT Service Delivery Model OverviewIT Service Delivery Model Overview
IT Service Delivery Model OverviewMark Peacock
 
Fundamentals of Designing, Building, & Implementing a Service Delivery Center
Fundamentals of Designing, Building, & Implementing a Service Delivery CenterFundamentals of Designing, Building, & Implementing a Service Delivery Center
Fundamentals of Designing, Building, & Implementing a Service Delivery CenterScottMadden, Inc.
 
Accenture finance-and-accounting-bpo-services-brochure-v2
Accenture finance-and-accounting-bpo-services-brochure-v2Accenture finance-and-accounting-bpo-services-brochure-v2
Accenture finance-and-accounting-bpo-services-brochure-v2Sreejit Nair
 
Shared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management PlatformShared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management PlatformSanjay Chaudhuri
 
Payroll outsourcing company in pune
Payroll outsourcing company in punePayroll outsourcing company in pune
Payroll outsourcing company in punepaysquare Consultancy
 
Developing Enterprise Wide Analytical Capability
Developing Enterprise Wide Analytical CapabilityDeveloping Enterprise Wide Analytical Capability
Developing Enterprise Wide Analytical CapabilityElijah Ezendu
 
ScottMadden HR Shared Services Benchmarking Study Highlights 2017
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden HR Shared Services Benchmarking Study Highlights 2017
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
 
IT Services Development
IT Services DevelopmentIT Services Development
IT Services DevelopmentElijah Ezendu
 
am_technology_services_overview
am_technology_services_overviewam_technology_services_overview
am_technology_services_overviewDamon Young
 
Infor Workforce Management Solutions
Infor Workforce Management SolutionsInfor Workforce Management Solutions
Infor Workforce Management SolutionsInfor HCM
 
Technology for HR Shared Services
Technology for HR Shared ServicesTechnology for HR Shared Services
Technology for HR Shared ServicesScottMadden, Inc.
 
Governance -getting your ducks in a row for Shared Services Success
Governance -getting your ducks in a row for Shared Services SuccessGovernance -getting your ducks in a row for Shared Services Success
Governance -getting your ducks in a row for Shared Services SuccessPeter Salmon
 
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISETSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISEDan Feely
 
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...Accenture Insurance
 
VWC Overview
VWC OverviewVWC Overview
VWC Overviewabrekke
 
Hro
HroHro
HroKazia Ahmed
 
HR Service Delivery Model
HR Service Delivery ModelHR Service Delivery Model
HR Service Delivery ModelPeyman Dayyani
 
HCM INITIATIVE MINI MASTER W/CATS
HCM INITIATIVE MINI MASTER W/CATSHCM INITIATIVE MINI MASTER W/CATS
HCM INITIATIVE MINI MASTER W/CATSLennart Winqvist
 
Study to attract and retain fresh talent
Study to attract and retain fresh talentStudy to attract and retain fresh talent
Study to attract and retain fresh talentHarshaMotwani10
 
Us cma competencies 2021
Us cma competencies 2021Us cma competencies 2021
Us cma competencies 2021Vipin Uppal
 
One Globalview Facilitating HCM
One Globalview Facilitating HCMOne Globalview Facilitating HCM
One Globalview Facilitating HCMADP, LLC
 
Leading the Charge, Driving the Change: Delivering the HR of the Future
Leading the Charge, Driving the Change: Delivering the HR of the FutureLeading the Charge, Driving the Change: Delivering the HR of the Future
Leading the Charge, Driving the Change: Delivering the HR of the FutureTowers Perrin
 
Personalized Workforce Optimization Solutions Just for You
Personalized Workforce Optimization Solutions Just for YouPersonalized Workforce Optimization Solutions Just for You
Personalized Workforce Optimization Solutions Just for YouADP, LLC
 
The W Group Vendor Management Practice
The W Group Vendor Management PracticeThe W Group Vendor Management Practice
The W Group Vendor Management Practicemohara7750
 
Outsourcing 101
Outsourcing 101Outsourcing 101
Outsourcing 101mdemartino01
 

More Related Content

What's hot

Shared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management PlatformShared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management PlatformSanjay Chaudhuri
 
Developing Enterprise Wide Analytical Capability
Developing Enterprise Wide Analytical CapabilityDeveloping Enterprise Wide Analytical Capability
Developing Enterprise Wide Analytical CapabilityElijah Ezendu
 
ScottMadden HR Shared Services Benchmarking Study Highlights 2017
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden HR Shared Services Benchmarking Study Highlights 2017
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
 
IT Services Development
IT Services DevelopmentIT Services Development
IT Services DevelopmentElijah Ezendu
 
am_technology_services_overview
am_technology_services_overviewam_technology_services_overview
am_technology_services_overviewDamon Young
 
Infor Workforce Management Solutions
Infor Workforce Management SolutionsInfor Workforce Management Solutions
Infor Workforce Management SolutionsInfor HCM
 
Technology for HR Shared Services
Technology for HR Shared ServicesTechnology for HR Shared Services
Technology for HR Shared ServicesScottMadden, Inc.
 
Governance -getting your ducks in a row for Shared Services Success
Governance -getting your ducks in a row for Shared Services SuccessGovernance -getting your ducks in a row for Shared Services Success
Governance -getting your ducks in a row for Shared Services SuccessPeter Salmon
 
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISETSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISEDan Feely
 
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...Accenture Insurance
 
VWC Overview
VWC OverviewVWC Overview
VWC Overviewabrekke
 
HR Service Delivery Model
HR Service Delivery ModelHR Service Delivery Model
HR Service Delivery ModelPeyman Dayyani
 
HCM INITIATIVE MINI MASTER W/CATS
HCM INITIATIVE MINI MASTER W/CATSHCM INITIATIVE MINI MASTER W/CATS
HCM INITIATIVE MINI MASTER W/CATSLennart Winqvist
 
Study to attract and retain fresh talent
Study to attract and retain fresh talentStudy to attract and retain fresh talent
Study to attract and retain fresh talentHarshaMotwani10
 
Us cma competencies 2021
Us cma competencies 2021Us cma competencies 2021
Us cma competencies 2021Vipin Uppal
 
One Globalview Facilitating HCM
One Globalview Facilitating HCMOne Globalview Facilitating HCM
One Globalview Facilitating HCMADP, LLC
 
Leading the Charge, Driving the Change: Delivering the HR of the Future
Leading the Charge, Driving the Change: Delivering the HR of the FutureLeading the Charge, Driving the Change: Delivering the HR of the Future
Leading the Charge, Driving the Change: Delivering the HR of the FutureTowers Perrin
 
Personalized Workforce Optimization Solutions Just for You
Personalized Workforce Optimization Solutions Just for YouPersonalized Workforce Optimization Solutions Just for You
Personalized Workforce Optimization Solutions Just for YouADP, LLC
 

What's hot (20)

Shared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management PlatformShared services - A Strategic Cost Management Platform
Shared services - A Strategic Cost Management Platform
 
Payroll outsourcing company in pune
Payroll outsourcing company in punePayroll outsourcing company in pune
Payroll outsourcing company in pune
 
Developing Enterprise Wide Analytical Capability
Developing Enterprise Wide Analytical CapabilityDeveloping Enterprise Wide Analytical Capability
Developing Enterprise Wide Analytical Capability
 
ScottMadden HR Shared Services Benchmarking Study Highlights 2017
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden HR Shared Services Benchmarking Study Highlights 2017
ScottMadden HR Shared Services Benchmarking Study Highlights 2017
 
IT Services Development
IT Services DevelopmentIT Services Development
IT Services Development
 
am_technology_services_overview
am_technology_services_overviewam_technology_services_overview
am_technology_services_overview
 
Infor Workforce Management Solutions
Infor Workforce Management SolutionsInfor Workforce Management Solutions
Infor Workforce Management Solutions
 
Technology for HR Shared Services
Technology for HR Shared ServicesTechnology for HR Shared Services
Technology for HR Shared Services
 
Governance -getting your ducks in a row for Shared Services Success
Governance -getting your ducks in a row for Shared Services SuccessGovernance -getting your ducks in a row for Shared Services Success
Governance -getting your ducks in a row for Shared Services Success
 
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISETSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
 
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...
Join In The Race Or Be Left Behind: How ‘Change’ Is Changing The Competitive ...
 
VWC Overview
VWC OverviewVWC Overview
VWC Overview
 
Hro
HroHro
Hro
 
HR Service Delivery Model
HR Service Delivery ModelHR Service Delivery Model
HR Service Delivery Model
 
HCM INITIATIVE MINI MASTER W/CATS
HCM INITIATIVE MINI MASTER W/CATSHCM INITIATIVE MINI MASTER W/CATS
HCM INITIATIVE MINI MASTER W/CATS
 
Study to attract and retain fresh talent
Study to attract and retain fresh talentStudy to attract and retain fresh talent
Study to attract and retain fresh talent
 
Us cma competencies 2021
Us cma competencies 2021Us cma competencies 2021
Us cma competencies 2021
 
One Globalview Facilitating HCM
One Globalview Facilitating HCMOne Globalview Facilitating HCM
One Globalview Facilitating HCM
 
Leading the Charge, Driving the Change: Delivering the HR of the Future
Leading the Charge, Driving the Change: Delivering the HR of the FutureLeading the Charge, Driving the Change: Delivering the HR of the Future
Leading the Charge, Driving the Change: Delivering the HR of the Future
 
Personalized Workforce Optimization Solutions Just for You
Personalized Workforce Optimization Solutions Just for YouPersonalized Workforce Optimization Solutions Just for You
Personalized Workforce Optimization Solutions Just for You
 

Similar to Taking a Tour of a World-Class IT Service Delivery Organization

The W Group Vendor Management Practice
The W Group Vendor Management PracticeThe W Group Vendor Management Practice
The W Group Vendor Management Practicemohara7750
 
Austin Tech Introduction Deliver Business Value With It Service Management ...
Austin Tech Introduction Deliver Business Value With It Service Management ...Austin Tech Introduction Deliver Business Value With It Service Management ...
Austin Tech Introduction Deliver Business Value With It Service Management ...itilsme
 
Comsys Staffing Solutions Overview
Comsys Staffing Solutions OverviewComsys Staffing Solutions Overview
Comsys Staffing Solutions Overviewkcompton
 
The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...3gamma
 
A Fool With A Tool V2
A Fool With A Tool V2A Fool With A Tool V2
A Fool With A Tool V2Linz1769
 
The IT Service Definition Journey
The IT Service Definition JourneyThe IT Service Definition Journey
The IT Service Definition JourneyPete Hidalgo
 
System re-engineering kasb Securities Ltd
System re-engineering kasb Securities LtdSystem re-engineering kasb Securities Ltd
System re-engineering kasb Securities LtdShehroz Adil
 
A Contract For Knowledge Management Services
A Contract For Knowledge Management ServicesA Contract For Knowledge Management Services
A Contract For Knowledge Management ServicesPamela Wright
 
Multi Vendor Management
Multi Vendor ManagementMulti Vendor Management
Multi Vendor ManagementMuratSelcuk
 
Building towards business service management
Building towards business service managementBuilding towards business service management
Building towards business service managementSandy Sukarto
 
CPC - Process Transformation
CPC - Process TransformationCPC - Process Transformation
CPC - Process TransformationTed Haenlein
 
IT Outsourcing- Delivering Unmatched Value
IT Outsourcing- Delivering Unmatched ValueIT Outsourcing- Delivering Unmatched Value
IT Outsourcing- Delivering Unmatched Valueoneneckitservices
 
Service Frame Ssc Forum Dec 2010
Service Frame Ssc Forum Dec 2010Service Frame Ssc Forum Dec 2010
Service Frame Ssc Forum Dec 2010DiarmuidBarry
 
SDM Presentation V1.0
SDM Presentation V1.0SDM Presentation V1.0
SDM Presentation V1.0KirSinc
 
ERP IN FINANCIAL MANAGEMENT
ERP IN FINANCIAL MANAGEMENTERP IN FINANCIAL MANAGEMENT
ERP IN FINANCIAL MANAGEMENTruchit01
 
How to elevate lifes, SEE 2016, Brazil
How to elevate lifes, SEE 2016, BrazilHow to elevate lifes, SEE 2016, Brazil
How to elevate lifes, SEE 2016, BrazilTOPdesk
 
Shared service centers
Shared service centersShared service centers
Shared service centersMohsen Yousefi
 

Similar to Taking a Tour of a World-Class IT Service Delivery Organization (20)

The W Group Vendor Management Practice
The W Group Vendor Management PracticeThe W Group Vendor Management Practice
The W Group Vendor Management Practice
 
Outsourcing 101
Outsourcing 101Outsourcing 101
Outsourcing 101
 
Outsourcing 101
Outsourcing 101Outsourcing 101
Outsourcing 101
 
Preso vads indonesia 2
Preso vads indonesia 2Preso vads indonesia 2
Preso vads indonesia 2
 
Austin Tech Introduction Deliver Business Value With It Service Management ...
Austin Tech Introduction Deliver Business Value With It Service Management ...Austin Tech Introduction Deliver Business Value With It Service Management ...
Austin Tech Introduction Deliver Business Value With It Service Management ...
 
Comsys Staffing Solutions Overview
Comsys Staffing Solutions OverviewComsys Staffing Solutions Overview
Comsys Staffing Solutions Overview
 
The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...
 
A Fool With A Tool V2
A Fool With A Tool V2A Fool With A Tool V2
A Fool With A Tool V2
 
The IT Service Definition Journey
The IT Service Definition JourneyThe IT Service Definition Journey
The IT Service Definition Journey
 
System re-engineering kasb Securities Ltd
System re-engineering kasb Securities LtdSystem re-engineering kasb Securities Ltd
System re-engineering kasb Securities Ltd
 
A Contract For Knowledge Management Services
A Contract For Knowledge Management ServicesA Contract For Knowledge Management Services
A Contract For Knowledge Management Services
 
Multi Vendor Management
Multi Vendor ManagementMulti Vendor Management
Multi Vendor Management
 
Building towards business service management
Building towards business service managementBuilding towards business service management
Building towards business service management
 
CPC - Process Transformation
CPC - Process TransformationCPC - Process Transformation
CPC - Process Transformation
 
IT Outsourcing- Delivering Unmatched Value
IT Outsourcing- Delivering Unmatched ValueIT Outsourcing- Delivering Unmatched Value
IT Outsourcing- Delivering Unmatched Value
 
Service Frame Ssc Forum Dec 2010
Service Frame Ssc Forum Dec 2010Service Frame Ssc Forum Dec 2010
Service Frame Ssc Forum Dec 2010
 
SDM Presentation V1.0
SDM Presentation V1.0SDM Presentation V1.0
SDM Presentation V1.0
 
ERP IN FINANCIAL MANAGEMENT
ERP IN FINANCIAL MANAGEMENTERP IN FINANCIAL MANAGEMENT
ERP IN FINANCIAL MANAGEMENT
 
How to elevate lifes, SEE 2016, Brazil
How to elevate lifes, SEE 2016, BrazilHow to elevate lifes, SEE 2016, Brazil
How to elevate lifes, SEE 2016, Brazil
 
Shared service centers
Shared service centersShared service centers
Shared service centers
 

Recently uploaded

BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckPitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckHajeJanKamps
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiFULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiMalviyaNagarCallGirl
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...lizamodels9
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedKaiNexus
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Timedelhimodelshub1
 
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In.../:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...lizamodels9
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Marketing Management Business Plan_My Sweet Creations
Marketing Management Business Plan_My Sweet CreationsMarketing Management Business Plan_My Sweet Creations
Marketing Management Business Plan_My Sweet Creationsnakalysalcedo61
 

Recently uploaded (20)

BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
KestrelPro Flyer Japan IT Week 2024 (English)
KestrelPro Flyer Japan IT Week 2024 (English)KestrelPro Flyer Japan IT Week 2024 (English)
KestrelPro Flyer Japan IT Week 2024 (English)
 
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckPitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiFULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Time
 
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In.../:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
/:Call Girls In Indirapuram Ghaziabad ➥9990211544 Independent Best Escorts In...
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Marketing Management Business Plan_My Sweet Creations
Marketing Management Business Plan_My Sweet CreationsMarketing Management Business Plan_My Sweet Creations
Marketing Management Business Plan_My Sweet Creations
 

Taking a Tour of a World-Class IT Service Delivery Organization

  • 1. Taking A Tour Around A World Class IT Service Delivery Organisation Dave Claridge Atos KPMG Consulting
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.